We collect certain information about you when you provide it directly to us or use our Website. We only obtain information necessary to provide you with our services.
OAuth login or mail server credentials: SmartBid requires your credentials to log into your mail system in order to receive, search, compose and send email messages and other communication. Without such access, our Product won't be able to provide you with the necessary communication experience.
Email content while using SmartBid services: We allow you and your colleagues to compose formatted emails with price offers within the Website. This information is stored on our secure servers in order to make Website available to you.
IP address: Core functionality of our Product is based on connection to the Internet. That is why our Website won't properly function without Internet connection. Your IP address is a unique identifier that lets you connect to the Internet and our service will log connections for security and troubleshooting purposes.
Statistical information with regards to Website usage: In order to better understand general app usage patterns, improve the Product and its user experience, Website collects general statistical information about the usage of the Product. Collecting such data helps us optimize the App in future updates and such usage does not affect your rights and freedoms and does not disclose any personal data of yourself or your contacts.
Logs: We collect this information to prevent fraud and potential unauthorized access to your personal information, ensuring the technical availability and security of the Website. The server that hosts the Website may record requests your device makes to the server, the details on device and browser you use, your IP address, date and time of access, city and country, operating system, browser type, mobile network information. This data is used only for technical purposes – that is, to ensure the proper functioning and security of the Website and to investigate possible security incidents.
Cookie information: Cookies allows us to identify you as a user of the Website and prevent unauthorized access to your information by other users. All of this information is stored locally on your device.
Customer Support communication: Regarding the email: we save a record of communication including attachments and information you voluntary decide to share with us for troubleshooting purposes whenever you communicate with our support team.
Regarding the Website: your browser transfers certain data so that it can access the Website, namely:
- the IP address
- the date and time of the request
- the browser type
- the operating system
- the language and version of the browser software.
Cookies: Use of (Further Analyzing) Tools
Cookies are stored on your computer when using the Website. Cookies are small text files that are stored on your hard disk of the computer with which you visit a website and which are allocated to your browser and through which certain information is submitted to the cookies user that sets the cookie (in this case us). Cookies serve to make the website offering more user-friendly and effective overall.
- Transient / Session cookies
- Persistent / Setting cookies
- Analytics cookies
Transient cookies are automatically deleted when you close your browser. This includes in particular the session cookies. These store a so-called session ID, which identify user session in the browser. Session cookies are deleted when you log out or close your browser.
Persistent cookies help the Website remember your information and settings when you visit them in the future. They are automatically deleted after a specified period, which may differ depending on the cookie.
The Website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help analyze how you use the Website. The information generated by the cookie about your use of the Website will normally be transmitted to and stored by Google on servers in the United States.
In case IP-anonymization is activated on the Website, your IP address will be truncated within the area of member states of the European Union or within other contracting states to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transferred to a Google server in the USA and truncated there. Google will use this information on behalf of SmartBid for the purpose of evaluating your use of the Website, compiling reports on Website activity and providing other services for SmartBid relating to website activity and internet usage.
The IP address that your browser transfers within the scope of Google Analytics will not be associated with any other data held by Google.
As an alternative to the browser add-on or within browsers on mobile devices, you can click this link in order to opt-out from being tracked by Google Analytics within this Website in the future (this opt-out option applies only for the browser in which you set it and with regard to the Website). In this case an opt-out cookie is put on your device. In case you delete your cookies, you will have to use the aforementioned link again.
For further information on Google Analytics please refer to: http://www.google.com/analytics/terms/
If you decide to deactivate (some of) the cookies and tools described above, please note that certain features and functionalities of the Website might not work or might not be accessible to you.